Computer Setup
I need a new computer and need a recommendation on what to purchase.
ITECS can assist you by recommending a computer for you to purchase if you list the required specifications and what function the computer will serve (i.e., basic workstation or running data computations constantly).
Please email eoshelp@ncsu.edu with this information.
I have received a brand new computer. How do I get it set up?
When the computer arrives, contact ITECS at eoshelp@ncsu.edu stating where the computer is to be picked up. We will need email confirmation from your adviser that we can grant you access to the computer. Next, we will install the computer and provide any university licensed software.
A computer was just assigned to me and I am unable to log into the computer. I am getting the error, “No logon servers available”.
Contact ITECS at eoshelp@ncsu.edu and provide the computer name. If your professor is the owner of the computer, have them send us an email verifying your access to the computer. Otherwise, with the computer name, we can look up the owner of the computer.
My computer is old and unable to function properly with the current software. What can I do?
ITECS recommends you contact your adviser concerning this issue since we are unable to provide a new computer. The purchasing process is done through your professor.
I need to install some software on my computer. How do I do this?
Graduate students have administrative access on their assigned computers. Therefore, you are able to install the software that you require.
I have a computer, and I would like it reinstalled.
ITECS needs to know the faculty member involved and if they need the data currently on the machine. If they need the data, where will the faculty member store the data? This is important information ITECS needs before we reinstall the machine and lose the data.
Printers
How do I connect my personal computer to the printer in my graduate student office?
Follow this link for instructions: How To Install A Printer On Your Personal Computer
How do I connect my managed desktop to the printer?
- Method 1:
- Search for Add Printers in the Start Menu and open it
- Double-click the desired printer in the list
- The computer should now be installed under your Devices and Printers.
- You have now successfully connected to the printer. Print a test page.
- Method 2:
- Click on the Start Menu.
- In Search Program and Files, type the following: \\engr-ps-196.eos.ncsu.edu\
- Press ENTER.
- A window with many printers should pop up. Right-click the printer you want to connect to and then click Connect.
- Make sure to uncheck “save password” when you try connecting to the engr-ps-196 server.
- The computer should now be installed under your Devices and Printers.
- You have now successfully connected to the printer. Print a test page.
I need to print from one of the plotters but I am unable to log into the computers that are connected.
Please have your advisor email us at eoshelp@ncsu.edu granting your access to the plotter computers.
My Unity ID password has been updated on my personal computer. Do I need to re-add a printer?
Yes, for personal laptops (or any unmanaged computer), if your Unity ID password is updated, the printer will have to be removed and re-added. Otherwise, your computer will continually try to connect the the printer using the old password and will lock your Unity ID account for 10 minutes. Re-adding the printer will allow the computer to connect to the printer with the new password.
Software
What university licensed software can be installed on my computer?
This link lists most of the software that can be installed on your computer: https://it.engr.ncsu.edu/software/catalog/
If you have any questions about other software please contact us at eoshelp@ncsu.edu.
Backups
Is my computer’s C: Drive automatically backed up anywhere?
Your computer’s C: Drive is not backed up anywhere automatically. In the event that a hard drive fails, any data on the drive usually cannot be restored. ITECS recommends that any important data saved to the C: Drive be backed up in another external location.
Hardware
How do I upgrade the hardware on my computer?
All purchases for the Civil Department are done through the department. Please contact your adviser concerning any of these purchases. ITECS can provide recommendations for the specific hardware upgrade that you require.
How do I get external computer peripherals (monitor, keyboard, mouse, etc)?
ITECS does not provide any computer peripherals for the Civil Department. Please contact your advisor for any peripheral including the following: monitors, mouse, keyboard, monitor cables, printer USB cables, etc.
Citation Tools
The library supports a variety of tools that help you keep track of information sources, and cite them correctly.
The university does not have a license for Endnote, but you can use RefWorks through the library system. A list of all university supported citation tools including RefWorks is below.
For any computer problems or questions please contact ITECS by email at eoshelp@ncsu.edu, by phone at 919-515-2458, or by visiting one of our Help Desks, either in Daniels 204 on Main Campus or EB1 1002 on Centennial Campus.