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Service Desk
Our Service Desk is available to help faculty, staff, and students in the College of Engineering Monday through Friday, 8:00am to 5:00pm.
We welcome in-person appointments at our three locations:
Ways to contact us:
Email: eoshelp@ncsu.edu
Phone: 919-515-2458
To continuously improve our service, all contact with the Service Desk is documented in ServiceNow.
Meet the Team
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2024/01/tricia-225x300.jpeg)
Tricia Cage
Service Desk Manager
“Our team strives to provide exceptional technical support while improving our service through education and efficiency.” -Tricia Cage
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2019/09/amsbarra.jpg)
Aaron Sbarra
IT Integration and Solutions Professional
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2023/08/summerLAST.jpg)
Summer Stauffer
IT Integration and Solutions Professional
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2024/01/Eddy-Wu-headshot.png)
Eddy Wu
IT Integration and Solutions Professional
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2024/01/IMG_4343-2-811x1024.jpg)
Steven Kwasnick
Technology Support Analyst
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2024/01/image-1.png)
Bailey Birkhead
Technology Support Analyst
![](https://it.engr.ncsu.edu/help/wp-content/uploads/sites/29/2023/08/Empty-Photo-1-1-e1692106511227.png)
Kevin Espinoza
Technology Support Analyst