Tier1 Student Technician – Fall 2024

Last updated:  2/21/24

The ITECS Service Desk provides technical support to multiple departments within the College of Engineering.  We are the first point of contact for questions and problems from students, faculty and staff.  We manage software and hardware in multiple locations on Main and Centennial campuses.

We are fully staffed for the Spring 2024 semester but we may be hiring Tier 1 Student Technicians that will be able to work through Fall 2024, from August to December.  Should this position prove to be a good fit, we aim to keep our Technicians employed through the following Spring semester and beyond.  Student Technicians that maintain employment through multiple semesters may be eligible for promotions and pay raises.

We strive to help develop our Student Technicians so that they may use their training for their future careers.  In addition to technical skills, current and previous Technicians have cultivated communication skills, project management, leadership, problem solving, multitasking, responsibility and resourcefulness.

Please review the position details below.  If you meet or exceed these qualifications, use the form at the end to request our application.


Job Details:

  • Pending favorable performance, employment may be offered through the Summer and beyond.
  • Compensation is $13.00 per hour.
  • Enrollment as a full-time undergraduate student is required.
  • Promotion to Tier 2 and pay increases are available with continued employment and favorable performance appraisals.
  • All Student Technicians rotate between Main Campus (111 Lampe Drive) and Centennial (EB1 and Fitts-Woolard Hall) with occasional on-demand tasks in DH Hill and Hunt libraries.
  • Remote work is not available for this position.
  • Service Desk hours are 8am – 5pm, Monday through Friday.
  • Student Technician shifts are no less than 2 hours long.
  • Spring semester weekly hours are no less than 10 hours and no more than 20 hours, for all jobs the Technician currently holds on campus.
  • Monthly hours are no less than 35 hours.

Tier 1 functions and responsibilities, after training by the team:

  • Addressing client communication via phone, email and walk-in locations
  • Laptop and desktop configuration
  • Software and hardware installation and support
  • Peripheral support (printers, scanners)
  • Incident ticket logging via ServiceNow
  • Documentation via Knowledge Base articles
  • Maintaining Service Desk locations including inventory and organization
  • Special projects as needed
  • Attend required training, meetings, and professional development appraisals
  • Assist team as needed in all department tasks

Required skills:

  • Professionalism
  • A willingness to learn and assist your team members and clients
  • Ability to apply training and work independently on routine tasks
  • Drive and resourcefulness in finding answers through software and websites
  • Communication skills in verbal and written formats
  • Reliability in arriving early for your shift and clocking in and out on time
  • Reliability in maintaining required weekly and monthly hours
  • Ability to lift 40 pounds with or without reasonable accommodation
  • Responsibility in adhering to all policies and procedures

Preferred experience:

  • Windows and Mac troubleshooting
  • Familiarity with hardware installation
  • Familiarity with project management fundamentals

Resume-building learning opportunities:

  • Technical troubleshooting
  • Project management
  • Leadership
  • Training
  • Communication
  • Teamwork
  • Multitasking
  • Time management

How to apply: